Shipping Policy

Order Processing

Orders placed Monday through Friday are processed within 1–3 business days, excluding weekends and public holidays. You'll receive a confirmation email as soon as your order is placed, and a separate shipping confirmation with tracking information once it leaves our fulfillment center.

Shipping Methods & Delivery Times

• Standard shipping: 3–7 business days within the continental United States.
• Expedited shipping: 2–3 business days, where available at checkout.
• Delivery estimates are not guaranteed and may be affected by carrier delays, weather, or high order volume.

Shipping Costs

Shipping costs are calculated at checkout based on your order weight and destination. We periodically offer free standard shipping on qualifying orders — any current promotion will be shown at checkout.

International Shipping

We currently ship within the United States only. We don't ship internationally at this time.

Order Cancellations

You can cancel an order at no charge before it ships. Contact us at support@cosmeticsbyresilient.com or through our contact form with your order number as soon as possible. If the order hasn't shipped, we'll cancel it and refund the full amount to your original payment method. Once an order has shipped it can't be cancelled, but it can be returned under our Refund Policy.

Order Tracking

Once your order ships, you'll receive an email with a tracking number and carrier link. Please allow up to 24 hours for tracking information to update after you receive this email.

Lost, Delayed, or Damaged Packages

If your order arrives damaged, or if tracking shows delivered but you haven't received it, contact us at support@cosmeticsbyresilient.com within 14 days of the delivery date and we'll help sort it out.

Address Accuracy

Please double-check your shipping address before placing your order. We're not able to redirect packages once they've shipped, and we can't issue refunds for orders delivered to an incorrect address provided at checkout.

Questions

Questions about a specific order or this policy? Email us at support@cosmeticsbyresilient.com.